Providing Feedback or Reporting a Complaint About the DPT Program

If you are a student in the program, you can find the feedback/complaint policy in the Student Handbook, which is available on MySHU.  

If you are making a complaint outside of due process  - as a member of faculty, a parent, patient, etc. - the Program encourages you to attempt to resolve any issues directly with the party involved.  In the event that the issue cannot be resolved through direct discussion, any person with a complaint or constructive feedback for the program of physical therapy can submit the complaint or constructive feedback in writing to the Program Director.  The Director will respond to such request(s) in writing within two weeks of submission.  If the Program Director is involved in the complaint, or if there is an appearance of conflict of interest, the complaint will be elevated to the Dean of the School of Natural and Health Sciences, who will respond in writing within 2 weeks.  Electronic records of all complaints will be maintained by the DPT Program Administrative Assistant.  Retaliation of any type following complaint submission is prohibited.  

Feedback can be sent via email to dptprogram@setonhill.edu or cruby@setonhill.edu.