Graduate Assistant - Information Technology

Diversity is a core value at Seton Hill University. We are passionate about building and sustaining an equitable and inclusive learning and working environment for all students, faculty, and staff. We actively seek to recruit applicants who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.

Graduate Assistant - Information Technology

Re-posted: June 26, 2023

Seton Hill University seeks to fill a graduate assistant position in the Information Technology department.  This position serves as a first level of support to end users of the University community as part of the campus Solution Center. The Graduate Assistant works closely with other IT staff.  The position is half time (up to 29 hours per week).

A bachelor’s degree is required.  Student must currently be accepted or enrolled as a Master’s student in MBA or Education at Seton Hill University.  Incumbent must be customer-service oriented and competent using PC and MAC computer hardware and software in various settings.  The incumbent must be able to communicate effectively both verbally and in writing, in person and by telephone.  Availability to work nights/weekends as needed is required.

This position reports directly to the Director Of Support and Data Center Operations and will supervise work study students employed by the IT Department.

Responsibilities Include but are not limited to:

• Use and troubleshoot PC and Mac computer hardware and software in classroom, lab, office and residential settings. 
• Respond to requests for technical assistance in person, via phone, or electronically. 
• Research questions using available information resources. 
• Advise users on appropriate action. 
• Follow standard help desk procedures. 
• Log all help desk interactions through help desk software. 
• Redirect unresolved problems to appropriate resource(s). 
• Identify and escalate situations requiring urgent attention. 
• Track and route problems and requests and document resolutions 
• Manage and create schedule for 6-12 student workers to cover Solution Center shifts

If you are interested in applying for this position, please send a resume and cover letter to shuitsearch@setonhill.edu with the subject line: “Graduate Assistant Solution Center.”