Seton Hill Students Have the iPad…And Tech Support
When Seton Hill University provided its students with mobile technology, the institution also ensured adequate technology support was in place to meet the needs of the students. In the fall 2010, an on campus Apple Certified Service Center opened its doors to students.
At the Center, Seton Hill students receive service and support products for their Apple hardware, operating systems and built-in applications. Three Seton Hill information technology staff members were trained and are certified to provide the support for the new technology on campus.
“We do first-level support, and we also have a direct affiliation with an inside rep at Apple,” said Phil Komarny, vice president for Computer and Information Technology, in an interview with Campus Technology. “If we have anything that we can't fix, the equipment goes right over to Apple and comes back fixed.”
Seton Hill University also operates a mobile technology loan program. A student will not have to be without an iPad or MacBook Pro while one is being serviced.
The technology support provided by Seton Hill is included in the technology fee a student pays each semester.